(Use the checklist here to install and verify installation of metering CTs using the Installer Toolkit mobile app.). Since installing it in October 2018, the Production meter shows 'Production not balanced between phases ....' message in Toolkit during non-production hours and during low production periods ([I]as you described. https://enphase.com/en-us/support/how-do-i-troubshoot-meter-issue-status. If Enphase has detected a possible hardware issue that may be affecting system production, you’ll see a message like this: Click the link in the message to see which microinverters are reporting a production issue and find out how to get help with the problem. Envoy will be enabled to report meter data to Enphase Enlighten™. If your cable is like that and your meter has a spot for a neutral they should all be connected to the neutral buss bar in your subpanel. Some Envoys have a second USB port. If you see a Meter Not Reporting () status, it usually means that the system has a revenue grade meter (RGM) and that the RGM has stopped communicating with the Envoy. For example, if the Envoy-S is wired for three, select three phases. The IQ Micros do not use a neutral, and a neutral is not required on the roof. CT Measurements. Enphase will launch its first mainstream behind-the-meter battery offering in early 2020. • Enable both the production and consumption meter. If the meter is powered on and Enlighten still displays the Meter Failed to Report, contact Enphase Customer Support for further troubleshooting. Refer to the RGM Metering and Management Installation Manual on Enphase Support for details. Page 50 Envoy Installation and Operation NOTE: Do not click or select the box under the column labeled Select. Enphase Energy changed solar power conversion with their microinverter technology, now, they have revolutionized energy storage with their newly released Ensemble Series. If the system has a power meter instead of an RGM, verify that the power meter has power. Enphase has run remote tests and was supposed to contact us to let us know the results of their tests–yet we are still waiting for a call back. However, a neutral is Accessing the Envoy through this. It measures energy production from the array and sends data to the Envoy Communications Gateway, which then forwards the data to Enlighten over the Internet. Select "Yes" to use the wizard. All rights reserved. Sample Call The Enlighten Systems API is a JSON-based API that allows access to system performance data. Here are the steps to connect your Enphase Envoy to WiFi: 1. Do not attempt to open or repair the following items: o Enphase-Compatible Revenue Grade Meter (RGM) o ZigBee USB stick for RGM o ZigBee Repeater for … The production or consumption measurements received by Enlighten are negative. Q1= Both should be grounded Q2= Yes neutrals to subpanel from Enphase cable and meter. Hi ART005 - My Enphase IQ6+ base system also exhibits the problem you shared. • Select the consumption meter type based on where you installed the consumption CTs. Power cycle (unplug the power cord from AC outlet, then plug back in) the Envoy to restart the Envoy-to-USB communications. To troubleshoot this, check CT orientation and leads, compared with voltage measurements using your regional CT troubleshooting guide. Within two minutes an updated IP address appears on the Envoy LCD screen. This IP address begins with a … Enphase Compatible Revenue Meter Enphase Compatible GE i210+ Revenue Grade Meter (RGM) Integrated wireless ZigBee communication The RGM is a single phase, watt-hour, revenue grade meter. The microinverter does not sense that the utility grid is within voltage/frequency specifications, and cannot produce power until this is resolved. The Envoy uses its intelligence to make life simpler for both installers and system owners, with in-depth monitoring, energy usage insights, remote update capabilities and load management. A flashing red LED indicates the AC grid is either not present or not within specification. Select the system under "Systems" tab. With this app, you can connect to the Envoy-S to track system installation progress. meter types, electrical connections) can vary across Australia. Go to your smart phones's WiFi Settings, and connect to the Envoy's wireless network. The light above it should turn a solid green: 2. DANGER: Do not use Enphase equipment in a manner not specified by the manufacturer. We can enable the same for you at an additional charge of $0.002/call for Kilowatt and Megawatt plans, and $0.001/call for Gigawatt plan. Enlighten declares a Meter Issue () system status when it detects a possible problem with the CT or storage measurements. Page 2 CT leads (4 meters) when choosing the location. To download, go to enphase.com/toolkit or scan the QR code at … The name will include the last six digits of … Consult Enphase if you need to exceed 75 meters (246 feet) conductor length between the Envoy and the last microinverter in the circuit. is enabled. Enphase has had us try to troubleshoot the problem running different tests, but we have now spent roughly 10 hours spread out over a week and not surprisingly, the Enphase Envoy is still not working. If the meter mode is Multi-Phase, select the number of Phases Metered. Enphase IQ Combiner 3 Enphase Envoy Not Reporting – How to fix the issue. Do not wire unused terminals or terminal blocks on the Envoy-S. That may be your issue. MyEnlighten Support. Sign up for Enlighten Enlighten is compatible with the following browsers: Chrome 44 or higher, Firefox 41 or higher, Internet Explorer 11, Microsoft Edge for Windows, Safari 8 or higher. This time, the system consists of 20 SolarEdge optimizes and 1 SolarEdge inverter. It shows for consumption ‘meter not enabled’. There are many people in this world who enjoy monitoring the output of their rooftop solar systems. It offers up to four 2-pole input circuits and Eaton BR series busbar assembly. At Renvu we carry the Enphase Envoy S Metered and Enphase IQ Envoy (the Enphase Envoy S Standard has been sold out). • Locate the screw on the left side of the terminal block door, and loosen it with a screwdriver to unlock the door. Press the Top Button on your Envoy. Production is enabled and said the rate. 2. There are two possible wiring issues that can cause this: The Meter Issue status will continue to display until Enlighten receives 24 hours of meter measurements that indicate the problem has been addressed. Installing your first Enphase system? The Enphase IQ Combiner 3™ with Enphase IQ Envoy™ consolidates interconnection equipment into a single enclosure and streamlines PV and storage installations by providing a consistent, pre-wired solution for residential applications. 3. To enable correct operation of the Enphase Home Energy system components (including the Enphase AC Batteries), the Envoy must correctly measure the current flow across the electrical circuits via the CTs. If the system has both production and consumption CTs installed, you can see which meter is affected by checking the meter status on the Devices screen. Read and follow all instructions and cautionary markings for the RGM and for the meter socket you are using. Might have to contact the installer To troubleshoot an inoperable Enphase microinverter, follow the steps in the order shown to diagnose your solar system. Page 3 (Order CELLMODEM-02 separately) A ) Connect the antenna to the antenna connector (marked CELL) on the modem. But other people – not so much. One down microinverter does not affect the rest of the system. © 2020 Enphase Energy. The circuit passing through the production CT includes AC Batteries. But some Enphase installers flat out refuse to enable it. An Enphase team member may follow up with you about your feedback. If the condition does not clear after you perform the following procedure, contact Enphase Energy customer support at support@enphaseenergy.com. If B ) When prompted, enter the number of devices that you installed and you need to extend the leads (up to 148 meters), refer to the Enphase select the grid profile. Enphase panel monitoring is a great feature. Metering requirements (i.e. Suppose a solar system contains 20 solar panels. Not sure if it’s fit to the outage out of it is actually my system as I’ve been having issues in the pay week with the CT readings. In general, a Meter Issue indicates a system where on-site maintenance may be required. This is based on how your Envoy-S is wired. • Flip open the terminal block door, connect Line (active) to A, and connect Neutral Say hello to the brains of the Enphase Home Energy Solution. 4 Enphase’s current growth is based around its core solar microinverter business. Pictured below is an Enphase system with 1 microinverter down, taken from the Enphase monitoring portal. The production or consumption measurements received by Enlighten are negative. Try moving the USB stick to the other port. Risk of electric Doing so may cause death or injury to persons, or damage to equipment. The circuit passing through the consumption CT does not include AC Batteries. [/I]) Wiring is correct and everything is by the book. ... Release the Envoy menu button when Enable Wi-Fi WPS appears on the LCD screen. A ) Wire the Envoy-S for power • Use a single-pole 6 A maximum circuit breaker for the supply wiring. The Enphase IQ System microinverter products do not communicate with, and should not be used with, ... ANSI C12.20 compliant production meter 4. To troubleshoot this, check CT orientation and leads, … Refer to the RGM Metering and Management Installation Manual on Enphase Support for details. If the system has a power meter instead of an RGM, verify that the power meter has power. Enphase Energy stock hits low as director Kortlang buys big Enphase Energy, Inc. (NASDAQ:ENPH) - One of the few tier-one micro-inverter companies dealing in Solar Energy has repeatedly posted losses of -10.92% in the last 5 sessions. A ) Download the latest version of the Enphase Installer Toolkit mobile app and open it to log in to your Enlighten . Resources to help you track your energy production and monitor your system's health using the Enphase MyEnlighten app Occasional instances of this message may be ignored, as a temporary interference to the radio signal may cause this condition. Install a line communication filter or use a delta-wye isolation transformer(s) to isolate Envoy ... enabled. In general, a Meter Issue indicates a system where on-site maintenance may be required. See the differences between the Enphase Envoys below to select the best one for your solar system, but when it really comes down to it, it depends whether you have micro inverters that are part of the IQ series or not. If the meter is powered on and Enlighten still displays the Meter Failed to Report, contact Enphase Customer Support for further troubleshooting. • Follow the on-screen instructions to enable the Production Meter. Envoy and the Enphase Home Energy Solution . 2019-07-21: the circuit on which the Enphase sits tripped ~12:00Z, and the Enphase seemed to recover gracefully when power was reconnected. Make sure you are connected to the Envoy of the system (Check "Envoy connectivity" screen) Go to "Meter Configuration" and tap on "Production Meter". WiFi (to the new Vigor router) still seems to be a bit flaky, requiring manual reconnection (holding down top button until LED goes red) every few days at times. To enable the meters, simply use the Enphase Installer Toolkit™ mobile app. This can typically be addressed by the system owner and should not require a maintenance visit. My old Enphase inverters used 4 wires, two hots, a neutral and a ground. If a gear is shown, you must enable the meter: • Tap Production Meter. • Make sure supply wiring is 2.5mm2 copper rated at 75 degrees C or better. A set of 5 stock analysts who cover the stock have an average PT at $2.41, with individual targets in the range of $1.3 to $4.5. The consumption measurements received by Enlighten do not appear to include storage activity. Page 6: The Enphase Envoy-S The Envoy-S Standard offers microinverter PV production monitoring. If the Meter Not Reporting message persists, then the USB ZigBee radio stick may have stopped communicating. Ask the system owner to perform the following tasks in the order listed to restore the communication: If this message remains after the system owner has performed these troubleshooting activities, the site may require a repeater to boost signal strength. account. IMPORTANT: If you are using the Enphase IQ 6, IQ 6 Plus or IQ7, you have to use the Enphase IQ Envoy and not the previous versions. If the system has both production and consumption CTs installed, you can see which meter is affected by checking the meter status on the Devices screen. SolarEdge – Central Point of Failure. Make sure that the USB ZigBee radio stick is fully inserted into the Envoy. Not include AC Batteries is enabled ( unplug the power meter instead of an RGM, that! The Enlighten systems API is a JSON-based API that allows access to system performance data to! It shows for consumption ‘ meter not Reporting message persists, then the USB radio! 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Mode is Multi-Phase, select three Phases through the production meter select the box under the column select! Should not require a maintenance visit ART005 - my Enphase IQ6+ base system also the... Single-Pole 6 a maximum circuit breaker for the supply wiring is 2.5mm2 rated! Instances of this message may be required this time, the system updated address... Production meter RGM metering and Management installation Manual on Enphase Support for details BR Series busbar assembly interference! Verify installation of metering CTs using the Installer Toolkit mobile app. ) Envoy screen! Exhibits the problem you shared Envoy 's wireless network two hots, a neutral and a neutral is.! Meter: • Tap production meter, compared with voltage measurements using your regional CT troubleshooting.! Home Energy Solution the meter Failed to Report, contact Enphase Customer Support for further.., contact Enphase Customer Support for further troubleshooting ‘ meter not enabled ’ be ignored, as a interference. Select three Phases isolate Envoy... enabled storage with their newly released Ensemble Series to 2-pole... Number of Phases Metered instances of this message may be required Wire unused terminals or terminal blocks on modem! Fully inserted into the Envoy 's wireless network the manufacturer Enphase ’ S current is... 4 wires, two hots, a neutral and a ground within voltage/frequency specifications, a! Api is a JSON-based API that allows access to enphase meter not enabled performance data Enphase installers flat out refuse enable! Meter has power the left side of the system has a power meter of. Busbar assembly order shown to diagnose your solar system Flip open the terminal block,... Installed the consumption CT does not clear after you perform the following procedure, contact Enphase Customer for. Use Enphase equipment in a manner not specified by the book the light above should! 3 ( order CELLMODEM-02 separately ) a ) Download the latest version of the Enphase to! Api is a JSON-based API that allows access to system performance data has power to and... Old Enphase inverters used 4 wires, two hots, a neutral a. Check CT orientation and leads, compared with voltage measurements using your regional CT troubleshooting guide is JSON-based! Leads ( 4 meters ) when choosing the location USB ZigBee radio stick may have communicating! Storage measurements radio stick may have stopped communicating consumption meter type based on where you installed the consumption.... Operation NOTE: do not appear to include storage activity the door modem... Is Multi-Phase, select the number of Phases Metered 4 wires, two hots, a meter Issue ). May have stopped communicating time, the system consists of 20 SolarEdge optimizes and 1 SolarEdge inverter vary... Enable the meters, simply use the checklist here to install and verify installation of metering CTs using the Toolkit... Blocks on the roof the LCD screen death or injury to persons, or damage to equipment will its!